Utility Billing

The following forms will need to be downloaded, first.  After completing and saving the form, then submitted by E-MAIL, FAX, MAIL or DROP-OFF at city hall:

Utility Service Request Form (Fillable Form)

Owner Authorization Form for Rental Property (Fillable Form)

Monthly Units Occupied Form (Fillable Form)

AUTO PAY Agreement ACH (Fillable Form)

Construction Dumpster Contract (Fillable Form)


utility rates and billing information (Effective January 1, 2019)

Utility Bills are processed at the end of each month and are due by the 20th of the following month. UTILITY CHARGES BECOME A LIEN UPON THE PROPERTY SERVED AS SOON AS THEY ARE INCURRED.  Past due bills are subject to disconnect.  If the water is disconnected for non-payment, it will not be turned back on until the bill is paid in full plus a $60 reconnect fee.

You could be charged up to $490.00 for a frozen meter.  All repair and maintenance of the service line from the water main to the residence is the property owner's responsibility.

Inside city rates are as follows:

Consumption     $2.95 per thousand gallons

Water                $29.10
Sewer               $31.95

All residential properties with multipe units will be billed the number of units, times the flat rate on both water and sewer rates. Commercial Accounts are billed an additional  $1.60/1,000 Gallons after the first 12,000 Gallons on the Sewer Flat Rate

Garbage            $22.00

TOTAL FLAT RATE BILLING   83.50/w garbage  $61.05/without garbage 

                    No water consumption is included with flat rate.

Outside city rates are as follows:

Consumption     $2.95 per thousand gallons

Water                $51.00
Sewer                $31.95
Refuse               $22.00
TOTAL FLAT RATE BILLING 104.95/w garbage  $82.95/without garbage 

                 No water consumption is included with flat rate.

Bulk Water                $9.80 per thousand gallons

Past due billings are subject to a $15 penalty. The penalty shall be assessed each billing.  A $25 fee will be assessed for a returned check. All new services will have a start service fee of $5 added to the first bill.

AUTO-PAY: The easiest way ever to pay your monthly city utility bill.  With Auto-Pay, the amount of your city utility bill is automatically drafted form your bank account every month.  We simply send you a bill each month as we always have.  Then on the 1st of each month, your bank account is deducted for that amount. So, ask us for an Authorization Agreement and provide us with a cancelled check, and we can get you started on Auto-Pay.

If you have any questions regarding your bill, please contact our office at 970-826-2005.

Refuse Customer Information

Your can will be delivered and positioned as it needs to be for collection.  The handle and the wheels on the can must face away from the street, so that the can opens facing the truck.  There needs to be at least a 3'-4' clearance around can for our automated truck to empty can.  Please be sure to have your can in this location by 6:00 a.m. on your day of service.  Be sure to keep the lid closed.  Your can may be used for normal bagged household waste, cut up or broken down boxes, and bagged yard clippings.  Please do not use your can for the following: Ashes, Rocks, Construction Debris, Dirt, Concrete, Oil, Paint, Chemicals, Auto Parts, or Dead Animals.  Be sure that you do not overfill your can, as the truck will be unable to empty the can completely.

Cost of Clean Water

2018 City of Craig Water/Wastewater Rate Study

Rate Study Frequently Asked Questions & Answers